1. Delivery of Digital Products
- All digital products, including courses, ebooks, and guides, are delivered electronically.
- Upon successful purchase, you will immediately receive a confirmation email with access instructions and download links (if applicable).
- Ensure you provide a valid email address to avoid delivery issues.
2. Physical Product Shipping (CSCS Study Guide)
- The CSCS Study Guide is a physical book printed when ordered.
- Orders are processed within 3–5 business days from the date of purchase (Monday–Friday, excluding public holidays).
- Due to the print-on-demand process, tracking information may not be provided immediately upon dispatch.
3. Shipping Destinations
- Currently, the CSCS Study Guide ships only within India.
- For special requests or international orders, please contact us directly at hello@sportsscienceuniversity.com
4. Estimated Delivery Time
- Standard Shipping (India Post): 5–7 business days after printing.
- Express Courier (where available): 2–4 business days after printing.
- Delivery timelines are estimates and may vary based on location, weather, and logistical factors.
5. Shipping Charges
- Shipping costs are included in the price of the CSCS Study Guide for all domestic orders within India.
- For express delivery or special requests, additional charges may apply and will be clearly communicated during the checkout process.
6. Damaged or Lost Shipments
- Inspect your book immediately upon receipt.
- In case of damage or loss during transit:
- Take clear photographs of any damage.
- Email us at hello@sportsscienceuniversity.com within 48 hours of receiving your order.
- Replacement or refund requests will be addressed promptly upon verification.
7. Incorrect or Undeliverable Addresses
- Double-check your shipping details before submitting an order.
- Orders returned due to incorrect or undeliverable addresses can be reshipped at the customer’s expense.
8. Customs, Duties & Taxes
- For domestic orders within India, no additional customs duties or taxes are applicable.
- For any international shipping (upon special request), customs duties or additional taxes are the recipient’s responsibility.
9. Contact Us
For queries or support, reach us at:
Email: hello@sportsscienceuniversity.com
We aim to reply within 24 hours on business days.